Refund policy

Refund & Return Policy

We want you happy with your purchase. If something isn't right, here's how returns work.

Return window. You have 30 days from delivery to request a return. Items must be unused, in original condition, and in their original packaging.

How to start. Email support@fairwayandember.com with your order number and the reason for the return. We'll send return instructions, including where to ship the item.

Restocking fee. A restocking fee of $100 applies to approved returns and is deducted from your refund. The fee is confirmed when your return is approved.

Return shipping. Return shipping is the customer's responsibility unless the supplier provides a prepaid return label. For example, Green Eagle provides a return label during the 30-day trial on eligible caddies. The $100 restocking fee still applies to those returns and is paid by you.

Refunds. Once your returned item is received and inspected, we issue your refund to the original payment method within 5–7 business days, less the $100 restocking fee. Original shipping is non-refundable unless the return is due to our error.

Damaged or defective items. Report any damage or defect within 48 hours of delivery, with photos, to support@fairwayandember.com. We'll arrange a replacement or refund at no cost to you.

Non-returnable items. Custom, personalized, or engraved items are final sale and cannot be returned unless they arrive damaged or defective.

Electronics and caddies. Powered products (electric caddies, electronic humidors) carry the manufacturer's warranty. We'll help you coordinate any warranty claim.